The Terms of supply set out below replace those issued previously.
Descriptions and Specifications
Heart Educational tries to describe and illustrate accurately products that it offers, but there may be minor deviations to these descriptions and illustrations. Heart Educational also reserve the right to amend specifications without prior notice. Whilst Heart Educational makes every effort to describe the content and make up of all products, it may not be able to include all details and it, therefore, strongly recommends that you read and understand the instructions and labels of each product before use, taking care to understand risks and warnings.
Health and Safety
Under The control of Substances Hazardous to Health (Regulation 2002 as amended) we will provide Health & Safety Data information to a qualified, professional or competent person upon request.
We make every reasonable effort to ensure that products are supplied with the correct and legal labelling and that the appropriate risk information is displayed in line with CHIP 4 legislation of April 2009 (European regulation EC NO 1272/2008) with regards to Classification, Labelling and Packaging of Substances & Mixtures (CLP legislation).
Whilst every effort has been made to faithfully show colour references, please bear in mind the colours may be affected by screen resolution and quality.
All orders are subject to these terms of supply. When you have submitted your order Heart Educational will send an order acknowledgement to you via e-mail. We will then contact you to arrange payment and delivery. At that stage there will be a contract between us for the supply of the products you have ordered (subject to the Carriage and Delivery clause).
Prices quoted supersede all previous prices. Customers should please note that orders are accepted subject to prices ruling at the time of despatch.
Although every effort will be made to maintain prices, fluctuations and the cost of raw material and labour, increase of postage and other delivery charges, and other circumstances may necessitate us altering prices without prior notice.
You should always check our website for any such amendments.
All prices are payable by you in Dirham (AED).
Minimum Order Value
There is no minimum order value.
Orders under the value of AED 6,000 will be charged carriage at cost from the United Kingdom.
Orders over the value of AED 6,000 will be free of charge carriage from the United Kingdom.
Carriage and Delivery
We will contact you re carriage and delivery charges.
Our general terms are as follows:
In stock items
- Carriage will be free of charge for orders over AED 1,000.
- Carriage will be charged at AED 125 on orders under AED 1,000.
- We offer next day delivery for all orders placed before noon providing the goods are in stock in Dubai.
UK stock items
- Carriage is free of charge for orders over AED 6,000.
- Carriage will be charged at cost for orders under AED 6,000.
- Delivery will be approximately 6 weeks from receipt of order.
Delivery will vary for out of stock products and we will notify you of this within 1 working day of your order, but delivery will always be within 6 weeks.
We offer a free of charge unpacking service, where we will be happy to put away our products into your cupboards. This service will be offered to you when we contact you about delivery of your order and we will work with you to make sure your products are delivered exactly to your requirements.
Samples and Promotions
Samples can only be ordered by calling our customer service team on 04 348 6744.
Free samples are limited to one of each product per account and will only be sent to educational establishments. Promotions and special offers are subject to availability. We reserve the right to withdraw promotions at any time and without prior notice.
Risk and Title
Risk and ownership of products shall pass to you on delivery.
Liability Heart Educational warrants that (subject to the other provisions of these conditions) upon delivery products shall be of satisfactory quality within the meaning of the Sale of Goods Act 1979. Heart Educational shall not be liable for a breach of the warranty in condition unless:
(a) you give written notice of the defect to Heart Educational within three days of delivery;
(b) Heart Educational is given a reasonable opportunity after receiving the notice of examining such products and (if asked to do so by Heart Educational) you return such products to Heart Educational at Heart Educational’ cost for the examination to take place.
Subject to condition, if any of the products do not conform with the warranty in condition Heart Educational shall at its option replace such products (or the defective part) or refund the price of such products. If Heart Educational complies with condition it shall have no further liability for a breach of the warranty in condition nor for any defect in respect of such products save as expressly accepted in these conditions.
- (a) any breach of these terms of supply;
- (b) any use made or resale by you of any of the products, or of any product incorporating any of the products;
- and(c) any representation, statement or tortious act or omission (including, but not limited to, negligence) arising under or in connection with any contract between us.
All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by Section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from all contracts between Heart Educational and you. Nothing in these conditions excludes or limits the liability of Heart Educational:
- (a) for death or personal injury caused by Heart Educational’ negligence;
- or(b) for any matter in respect of which it would be illegal for Heart Educational to exclude or attempt to exclude its liability;
- or(c) for fraud or fraudulent misrepresentation.
Subject to Condition and condition(a) Heart Educational’ total liability in contract, tort (including but not limited to negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of any contract between Heart Educational and you shall be limited to the contract price of that contract; and (b) Heart Educational shall not be liable to you for any pure economic loss, loss of profit, loss of business, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with any contract between Heart Educational and you. Heart Educational may assign any contract or any part of it to any person, firm or company.
Force Majeure Heart Educational reserves the right to defer the date of delivery or to cancel the contract or reduce the volume of the products ordered by you (without liability to you) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond its reasonable control including, without limitation acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials.
Heart Educational is exclusively distributed by Dryad General Trading LLC in Dubai. Our address for correspondence is: PO Box 410626, Dubai. Our contact numbers is: Tel: 04 348 6744.